POS 24/7 Support

24/7 technical support makes all the difference in the world. Value Systems realizes that quality and availability of POS support are vital to your business operation and a 9am to 5pm support is not ideal for the hospitality industry. Restaurant peak times are always at odds with most operations, and weekends are particularly susceptible to the ability to resolve a crisis. This is why we have support available for all of our clients 24/7 every day of the week.

Some primary benefits of a Point of Sale System are to efficiently manage restaurant systems, increase productivity, and improve your bottom line. However, if something happens to that POS system and it crashes or goes down for some reason, your operation can grind to a halt.

The ability to process orders is diminished, customers can’t pay for their meals, and the staff is under duress and look for help. Times like these are when the level of support for technical assistance can be the difference between getting back online quickly or suffering a long period of downtime.

What Does Technical Support Cover?

Remote Assistance and Support – In the restaurant industry, time is of the essence and you may not be able to wait for onsite support to arrive. We have the ability to remotely access your POS system and can resolve most issues quickly.

Offsite Backup – It is important for any system to have data backed up in case of an emergency. Our POS systems have automatic backup capabilities and a full system restore can be completed should the system fail.

Onsite Maintenance – Regular maintenance is included to keep any POS system running smoothly.

POS Training – We are thorough in our training process for both staff and management. What ever time it takes, we are always there for you.